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Frequently Asked Questions

Here are a few questions we get the most. If you don’t see a question you need an answer to, reach out to us at any time and we’ll be happy to help!

Support:

Q: How do I contact customer service?  

A: Need us? You can reach us at info@killercreamery.com anytime, and we’ll get back to you within 8 hours.

Q: What are your customer service hours?

A: We’re available Monday - Sunday, 9am PST - 12am PST

Q: How do you give back to Whales?

A: We’re proud to partner with Whale and Dolphin Conservation to help raise awareness in their conservation efforts. Please visit our partnership page for more information.

Q: Who do I contact for order Shipping issues?

A: If you have received your order and there are any issues with it please contact info@killercreamery.com and we’ll make it right.

Product:

Q: Do you use hormone-free cream?

A: Yes, we used hormone free cream from local owned farms in Arizona.

Q: What is it sweetened with?

A: We sweeten our products with a mix of Allulose, Erythritol and Monk Fruit. All three ingredients come highly recommended by keto specialists around the world.

Shipping:

Q: Why did shipping prices change?

A: We've changed to a flat-rate shipping for $12.66. Frozen shipping is expensive and in order to price our pints similar to what you can find them in store and offer our customers a no-melt guarantee (increased dry ice) we had to increase the price of shipping. Please shoot us a message at info@killercreamery.com with any questions you may have.

Q: How much is shipping?  

A: We provide flat-rate shipping for $12.66. Frozen shipping is expensive for everyone involved but we provide you with a no-melt guarantee. If it melts, we will fix it, no questions asked.

Q: How long will it take to receive my order?

A: We are currently experiencing COVID-19 delays of 3 - 5 days. We ship Monday through Wednesday (sometimes Thursday). Our ice cream shipments can’t be in transit over the weekend so we are unable to deliver your package on a Sunday, Monday or recognized holiday.

Q: Who will be delivering my order?

A: All orders will be delivered by FedEx with 1-2 day shipping depending on your location.

Q: Will I need to sign for delivery?  

A: A signature will not be required for delivery. But please monitor tracking information and freeze the product as soon as it arrives.

Q: Do you ship to P.O boxes, APO/FPO?

A: No - at this time we are unable to ship to P.O boxes, APO/FPO or international addresses.

Q: Do you ship to Canada, Alaska, or Hawaii?

A: No - at this time we only ship within the contiguous 48 states.

Payment:

Q: What forms of payment do you accept?  

A: We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay.

WE WANT TO BE CLOSER TO YOU!

Enter your info to the right and we’ll let you know when our Keto ice cream products are stocked in a store near you, if we aren't already. We’re expanding rapidly, so it’s only a matter of time! Can’t wait to meet you!