A partnership for the whales!

Frequently Asked Questions

Here are a few questions we get the most. If you don’t see a question you need an answer to, reach out to us at any time and we’ll be happy to help!

Support:

Q: How do I contact customer service?  

A: Need us? You can reach us at info@killercreamery.com anytime, and we’ll get back to you within 8 hours.

Q: What are your customer service hours?

A: We’re available Monday-Friday, 8am EST - 5pm EST

Q: How do you give back to Killer Whales?

A: We’re proud to announce that we’ve partnered with Whale and Dolphin Conservation to help raise awareness in their conservation efforts.  

Q: Who do I contact for order issues?

A: If you have received your order and there are any issues with it please contact info@killercreamery.com and we’ll make it right.

Product:

Q: Why is the texture different than regular ice cream?

A: The texture of our ice cream can be harder upon opening due to the product containing zero sugar and only high quality ingredients. What we suggest for the best texture, is to allow your pint to temper for about 15 minutes before digging in.

Shipping:

Q: How much is shipping?  

A: We provide flat-rate shipping for $10.00. If you order 6 pints or more your order ships free.  

Q: How long will it take to receive my order?

A: We ship Monday through Wednesday. Our ice cream shipments can’t be in transit over the weekend so we are unable to deliver your package on a Sunday, Monday or recognized holiday.

Q: Who will be delivering my order?

A: All orders will be delivered by FedEx with 2-day shipping.

Q: Will I need to sign for delivery?  

A: A signature will not be required for delivery. But please freeze the product as soon as it arrives.

Q: Do you ship to P.O boxes, APO/FPO?

A: No - at this time we are unable to ship to P.O boxes, APO/FPO or international addresses.

Q: Do you ship to Canada?

A: No - at this time we only ship within the contiguous 48 states.

Payment:

Q: What forms of payment do you accept?  

A: We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay.